RECON means revenue collection and reconciliation which is the online payment gateway powered by Cityline. This gives a choice to merchants in the fast-growing e-marketplace to extend convenience to merchants and customers in a secure and cost-effective way. We are committed to the local market with local support with a good understanding on the needs and pain points as a merchant with 20+ years payment services experience. One integration with an optimal reach of well-accepted credit cards payments in Hong Kong and China payment service.
|Account||How can I find my user login?||Please talk to your administrator, if still not ok, please contact us|
|How can I find my merchant id?||Please contact us|
|How can I change my password?||
|How can I rest my password if I forget it?||
|Can I call RECON for the support?||Yes, you can! RECON has the dedicate hotline for the customer enquiries and support|
|Payment||What currencies does RECON support?||HKD presentment & settlement|
|What countries does RECON support?||Hong Kong|
|How do I enable the new payment method on my account?||Please contact sales team and we will arrange the application form for the payment option enable set up.|
|Where can I find more information on payment methods?||For more information please see our website or contact support hotline.|
|Can I select some payment methods only?||Yes, you can choose the payment methods your prefer.|
|How is the service charge of RECON?||Very simple in discount rate and transaction rate, details can be discussed with RECON sales team|
|Fund flow||Can any bank account be the bank merchant account?||Yes, at your choice|
|How can I get the money reimbursement?||Directly from acquirers|
|How can I refund the transaction?||
There are 3 ways to issue the refund:
|How can I handle reconciliation issue?||Please contact us|
|Integration||How can I get the RECON API?||Email for obtaining the integration guide|
|Disputes & Fraud||How do I prevent fraud?||RECON has partnered with fraud prevention tools and it can help to minimize the risk|
|How do I disable 3D Secure?||Disabling 3D Secure is not recommended, because you will be liable for any financial losses from unverified transactions. When 3D Secure is used, the issuer will bear the financial risk in case of a dispute.
To disable 3D Secure, or to activate Dynamic 3D Secure, contact Support.
|How can I handle chargebacks?||We will assist you to work with your acquirer for the follow-up|
+852 3103 6888