Support

Topics

  • Payment
  • HSBC PayMe
  • Fund flow
  • Integration
  • Disputes & Fraud
  • Account

Frequently Asked Questions

  • What currencies does RECON support?

    Multiple currencies, please contact sales for details.
  • What legal entity does RECON support?

    Hong Kong
  • How do I enable the new payment method on my account?

    Please contact sales team and we will arrange the application form for the payment option enable set up.
  • Where can I find more information on payment methods & features?

    For more information please see our website or contact support hotline.
  • Can I select some payment methods only?

    Yes, you can choose the payment methods your prefer.
  • How is the service charge of RECON?

    Very simple in discount rate and transaction rate, details can be discussed with RECON sales team
  • How to collect payments with PayMe Business on your online store?

    You may click here for the details.
  • Can any bank account be the bank merchant account?

    Yes, at your choice
  • How can I get the money reimbursement?

    Directly from acquirers
  • How can I refund the transaction?

    There are 3 ways to issue the refund:
    • Integration
      Use the refund API provided by RECON.
    • Merchant Portal
      • Locate the sales transaction using the “Transaction Enquiry” function in Merchant Portal.
      • Click on the sales transaction to check the details.
      • Click the “Refund” button.
      • Input “Refund reason” and “Refund Amount”.
      • Click “Confirm Refund” button to refund.
    • Apply to the acquirer directly. For 1 & 2, Refund capability will be subjected to the permission granted by the acquirer.
  • How can I handle reconciliation issue?

    Please contact us
  • How can I get the RECON API?

    Email for obtaining the integration guide
  • How do I prevent fraud?

    RECON has partnered with fraud prevention tools and it can help to minimize the risk
  • How do I disable 3D Secure?

    Disabling 3D Secure is not recommended, because you will be liable for any financial losses from unverified transactions. When 3D Secure is used, the issuer will bear the financial risk in case of a dispute. To disable 3D Secure, or to activate Dynamic 3D Secure, contact Support.
  • How can I handle chargebacks?

    We will assist you to work with your acquirer for the follow-up